Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are the electronics sold on Unboxify brand new?
We offer a range of products including brand new, open-box, and certified refurbished electronics. Each product page clearly displays the condition of the item so you can shop with confidence.
What is the typical shipping timeline for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer a warranty on refurbished devices?
Yes, all refurbished and open-box electronics come with a standard 90-day Unboxify warranty covering hardware defects, in addition to any remaining manufacturer warranty where applicable.
What is your return policy for electronics?
We offer a 14-day hassle-free return policy. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange, provided the item is in the same condition as received.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced items.
How do you ensure the quality of open-box items?
Every open-box item undergoes a rigorous 50-point inspection by our certified technicians to ensure full functionality, battery health, and cosmetic integrity before being listed on our site.